My order
When will I receive my order?
Our team needs one to two business days to pack and ship your order. For large orders we ask between three and 4 business days. Orders placed after 1:00 pm on Friday will ship the next business day.
Where do we send?
We ship worldwide. Take into account that international shipping times may vary depending on the location and may have import costs.
I have a question about my order, who can I talk to?
Please use the contact form on the contact us page and send us all your questions.
Product
How are the materials of the product obtained?
We source all materials for our products in an environmentally friendly and ethical manner. Most items are sourced locally to help other small businesses and support local artists.
How accurate are the colors displayed in your photos?
The colors shown in our product photos on the product detail pages are very accurate. But please note that there are slight variations in batches of some products due to which the colors will have slight variations.
Returns
My item arrived damaged. That I have to do?
We take the utmost care in our packaging and delivery and rarely can items be damaged in transit. If your item arrives damaged, please let us know by sending us a message through our contact page.
Pay
Can you pay upon receipt?
Unfortunately, we do not offer cash on delivery. But we have many options that allow for flexible payments and guarantee your money in case you need to initiate a return due to product failure.